Return Policy

Effective Date: August 28, 2024

At 10MinuteShopping.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below.

1. Return Eligibility

Time Frame: You may return most items within 30 days of delivery for a full refund or exchange.
Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Items that have been worn, altered, or damaged after delivery are not eligible for return.
Non-Returnable Items: Certain items are non-returnable, including but not limited to:
- Personalized or custom-made products
- Final sale or clearance items
- Undergarments and swimwear (for hygiene reasons)

2. Return Process

Request a Return: To initiate a return, please contact our customer service team at support@10minuteshopping.com with your order number and the reason for your return. We will provide you with instructions on how to return your item(s).
Shipping Costs: The customer is responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
Return Shipping: We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

3. Refund Process

Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria outlined above.
Approval or Rejection: After inspection, we will notify you via email whether your return has been approved or rejected.
Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

4. Exchanges

Exchanging Items: If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item. We recommend returning the original item and placing a new order to ensure availability.

5. Late or Missing Refunds

Processing Delays: If you haven’t received a refund within the expected time frame, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at support@10minuteshopping.com.

6. Damaged or Defective Items

Reporting Issues: If you receive an item that is damaged or defective, please contact us immediately at support@10minuteshopping.com. Include your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue promptly, including offering a replacement, refund, or credit.

7. Cancellations

Order Cancellations: You may cancel your order within 24 hours of placing it by contacting our customer service team. After this period, we cannot guarantee that the order can be canceled, as it may have already been processed and shipped.